Pinned entitlements

Pin the entitlements that people ask for most. They show first in the Request Access list and in the Slack entitlement picker.

How it works

By default, the request list sorts entitlements by name, A to Z. Pinned entitlements come first, A to Z, then the other entitlements, A to Z.

A search ignores pins. Results rank by how well they match, so a pinned entitlement that matches poorly does not outrank a better match.
An explicit sort order ignores pins. A sort, even by name, returns results in that order only.
In the Slack entitlement picker, pinned entitlements appear under a Pinned header and the others under an All entitlements header. A search in Slack shows one list with no headers. If nothing is pinned, Slack shows one list with no headers.
Pins belong to your organization. A pin in one organization has no effect in another.
An entitlement is Pinned, Visible, or Hidden. Pinning a hidden entitlement makes it visible again. Hiding a pinned entitlement removes its pin. A hidden entitlement does not appear on any request surface, for any user.

If your organization has usage ranking enabled, Trustle sorts the unpinned entitlements by how often people requested them in the last 90 days. Pinned entitlements still come first.

Before you start

You need the Trustle admin role.

Configure pinned entitlements

You can pin from two places: the Manage Privileges table, or the entitlement state menu on a connection.

Pin from Manage Privileges

Open the Manage Privileges table. To get there, open an entitlement and click Entitlements in the breadcrumb.
Optional: Type 2 or more characters in the search box to filter the table, for example gcp. You can also filter by connection.
To pin or unpin one entitlement, click its pin icon. A filled pin means the entitlement is pinned.
To pin or unpin every entitlement that matches the current search and filter, click Pin All or Unpin All. Confirm the count in the dialog. This includes matches on pages that you did not open.

In the sidebar, under Govern, click Connections, then open the connection.
On the Entitlements tab, click the state icon on an entitlement’s row.
Select Pinned, Visible, or Hidden.

To change every entitlement in the current results, click the state icon in the column header. Select Pin All, Hide All, or Reset All to Visible. The change applies to every result of the search, on all pages.

The same state menu is on the entitlement’s own page.

What users see

In the Request Access list, a pinned entitlement shows a pin icon and appears above unpinned entitlements. When the user types a search term, the list ranks results by match, and pins do not change the order.

In Slack, a user who opens the entitlement picker without a search term sees pinned entitlements under a Pinned header. If the connection has more than one entitlement type, All types lists the pinned entitlements of every type together.